JB
Jesselta B
1 reviews | Active since Oct 2018
24 Oct 2018, 10:57
Airtime *****
Good day,
I’m enquiring with regards to my mom’s account. Susan Buffelbut
There is a R75 going off on her account for MTN airtime which firstly she didn’t sign for and secondly she doesn’t receive.
I tried phoning on numerous occasions to advise you that she is at home with no means of phoning you. I’ve asked consultants to give her a call so that she can grant permission for me to be able to query this account with you but to no avail.
I want to know exactly why this R75 is going off on her account – to which number this airtime is going to and to cancel this instruction as it was NEVER AUTHORIZED.
My mom’s telephone is ***my telephone number is **********
Your speedy response will be much appreciated and I trust that her account will be credited with R75 from the start date as she has no knowledge nor did she authorize this from her account.
Kind regards.
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
24 Oct 2018, 16:33Thank you for bringing this matter to our attention. The cancellation was processed on the 23/10/18. Kindly note that your query has already been escalated to our third parties for a reversals of the the fees and feedback will be provided . We apologise for the disappointment caused to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply24 Oct 2018, 16:33
Official
Thank you for bringing this matter to our attention. The cancellation was processed on the 23/10/18. Kindly note that your query has already been escalated to our third parties for a reversals of the the fees and feedback will be provided . We apologise for the disappointment caused to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
JB
Jesselta B's updateReviewer Update
25 Oct 2018, 10:41If you guys know that there's a problem with why do you still send threatening SMS's to customers?
My mom received a SMS stating that if she does not pay she will be handed over to a collections agency. I trust this will be sorted out as soon as possible and that feedback will be given as your response is very similar to all responses read on hello peter thus far and customer queries are still not resolved.
JB
Jesselta B's update25 Oct 2018, 10:41
Reviewer Update
If you guys know that there's a problem with why do you still send threatening SMS's to customers?
My mom received a SMS stating that if she does not pay she will be handed over to a collections agency. I trust this will be sorted out as soon as possible and that feedback will be given as your response is very similar to all responses read on hello peter thus far and customer queries are still not resolved.