Airtime deducted not refunded 4 months outstanding

<p>Account Number: ********** ********** 36089</p> <p>It is now almost four months and my queries is still not resolved. What should i do to resolve this. I have mailed 50 times i called your call center but they are not geared to resolve my queries. I have posted on Hello Peter, after all of this you still not responding with a definite solution all that you are saying is that you have escalated the matter. Now you are sending me letters from your collections department demanding payment when my account queries are not resolved. I am going to escalate this to your EXCO as you have had enough time to resolve this.</p> <p>Regards</p>