Airtime / Data Subscriptions

Call center associated to Edgars called me to cell airtime and data. I listened to the lady and at the end of the discussion declined. The call center lady said the first 7 days was a trial or something like that and i would receive an sms with the details... Not really taking in what she was saying as I have an account already with 3 contracts!

Well to my surprise, I have been billed for the airtime and data, which I did not ask for! I have managed to cancel the subscription, however the rude lady in inquiries, who has been trained to only read her manual and not listen to what I had to say, was of no help. Since then - I have been into a store and dealt with the Manager, who could not get through to the call center either. I have called a number of times only to get put from one department to another to another and still no-one with authority to help me. Now I am being handed over as my account of R 398.00 has not been paid - due to someone else's ignorance / misunderstanding or just not listening to " I dont need another contract Thank you" I spoke to an accounts person whom also seems to not be able to do her job, due to the "system" as I have received another reminder to pay my account. On top of that I now am expected to pay late charge assessment, account protection plan and a service fee and will be listed as a bad payer.