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Phomolo M
1 reviews | Active since Jun 2015
11 Jun 2015, 09:41
Airtime contract without my consent
Hi,<br> a month ago I tried to do a swim swap on my MTN cell number and I was told that the number is on contract and then I inquired what company had done this without my consent. I was was given a number t contact the company that had done so. the number I was given is ***. I have been calling since Friday until yesterday afternoon I'm told that they will contact me and so far no one has contacted me. every time they say that they cant find me and yet there are no missed calls on my phone from them.<br> <br> Please help i need my number converted from contract to prepaid Urgently.
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Edgars's replyOfficial
15 Jun 2015, 07:54Hello PP****lo,
Thank you for raising your concerns with is. Kindly note you do not have an account with us and the subscription would need to be debited from the account. However, we have referred this query to the RMCS department to address. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with is. Kindly note you do not have an account with us and the subscription would need to be debited from the account. However, we have referred this query to the RMCS department to address. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply15 Jun 2015, 07:54
Official
Hello PP****lo,
Thank you for raising your concerns with is. Kindly note you do not have an account with us and the subscription would need to be debited from the account. However, we have referred this query to the RMCS department to address. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with is. Kindly note you do not have an account with us and the subscription would need to be debited from the account. However, we have referred this query to the RMCS department to address. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,