AIRTIME CONTRACT NIGHTMARE

I opted in to a airtime contract to receive airtime that will be billed from my account every month. Since the switch I cannot get through to the service RMCS(***) I would complain about RMCS but Edgars engaged me to get the contract, and now I cannot get through to the call center! Since the change, I cannot receive caller identity as all the calls show as \UNKNOWN". Vodacom said I need to contact RMCS or Edgars who sold me the product. I am bitterly disappointed in this offering"