airtime contract I have no idea what it is

Item: Edgars
Rating: 2
Author: Sylvia H

On my FEB 2015 statement I found 2 contacts that I never signed up for, an Airtime Contract Plan-R25 and a Mobile Contract Fee-R65. Now in March was charged another fee of R25.I contacted the call centre and was told to contact RMC on ***. I did but there is no answer.what do I need to do now,please sort ur house or am closing my *** I am not using Cellc,bt the airtime that is showing on my statement that am allegedly receiving is Cellc.

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Replies (1)

Edgars's replyOfficial

14 Mar 2015, 16:49

Hello silver2010,

We are deeply sorry for the overall experience. Kindly note your query will be referred to the RMCS department to cancel the Cell C subscription fee and reverse the amount back into your account. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team,
***

Edgars's reply14 Mar 2015, 16:49

Official