SD
Siyabonga D
1 reviews | Active since Apr 2016
17 Apr 2016, 12:06
airtime contract
I cancelled my airtime contract with Edgar on 04/02/2016 but they didn't remove my number on their side. Vodacom still sees my number as still contracted to Edgar. I cannot do sim swop because my number is still contracted to them. This has caused a lot of inconvenience as I can't be reached even potential employers. I made follow ups but still nothing happens. The ref numbers ***, *** & ***.
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Edgars's replyOfficial
18 Apr 2016, 14:19Hello dubesy,
Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Best regards,
Edgars's reply18 Apr 2016, 14:19
Official
Hello dubesy,
Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Best regards,