TN
Tebogo N
1 reviews | Active since Nov 2010
23 Nov 2015, 08:44
Airtime billed on my account without my concern.
Good day,<br> <br> I am now tired of complaining about the same thing. Airtime is being billed on my Edgars account and I have no idea who is getting that airtime because its not me..I dont even own a Cell C sim card. I have asked RMCS to stop that and pay me back my money but they still continue to debit my account and I am furious at EDGARS because those are my custodians of my account. I dont know RMSC and I dont even want to deal with them. so EDGARS must sort out this issue and refund me my money ASAP. nxa
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Edgars's replyOfficial
24 Nov 2015, 12:51Hello Mystraw,
It is with great displeasure to hear that you were enrolled for Cell C Subscription without your consent. Please be advised we have referred this query to the RMCS department. We can understand the frustration caused and for that we sincerely apologise. A request for a cancellation and reversal has been forwarded. We sincerely apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you were enrolled for Cell C Subscription without your consent. Please be advised we have referred this query to the RMCS department. We can understand the frustration caused and for that we sincerely apologise. A request for a cancellation and reversal has been forwarded. We sincerely apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply24 Nov 2015, 12:51
Official
Hello Mystraw,
It is with great displeasure to hear that you were enrolled for Cell C Subscription without your consent. Please be advised we have referred this query to the RMCS department. We can understand the frustration caused and for that we sincerely apologise. A request for a cancellation and reversal has been forwarded. We sincerely apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you were enrolled for Cell C Subscription without your consent. Please be advised we have referred this query to the RMCS department. We can understand the frustration caused and for that we sincerely apologise. A request for a cancellation and reversal has been forwarded. We sincerely apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***