Airtime being billed onto my account
<p>For the last 3-4 years I have been battling with Edgars regarding my credit account being billed airtime every month. I have never recieved this airtime and do not even own the number that they are sending the airtime too. I think twice in these years, I managed to it these billings removed and I got paid back the amounts that had been deducted. Sadly the very next month, after the issue had been resolved, the airtime billing reoccurs again. I have tried reaching out again and have been sent from pillar to post. I am getting very frustrated to a point where this has affect my account payments as I refuse to pay for airtime that I never app**** for or have ever received.</p>
We must apologise for the overall service experience. We have escalated your query to RMCS (Retail Mobile Credit Specialists) once the cancellation and reversal is done feedback will be provided to you shortly.
Your reference number is ********** 539/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the overall service experience. We have escalated your query to RMCS (Retail Mobile Credit Specialists) once the cancellation and reversal is done feedback will be provided to you shortly.
Your reference number is ********** 539/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
