NM
Nthabiseng M

1 reviews | Active since Mar 2018

11 May 2019, 17:39

Airtime and sms subscription being billed to my account without my consent

I previously wrote a complaint concerning a subscription I never agreed to. Now there's R176 that had been added to my statement which is really an inconvenience to myself. My premium has went up. I complained about this to avoid anything being charged to my account after I got a sms. The big question is why your people are calling us to offer something and say you don't have to subscribe to it then next thing you're being billed for it. I'm really mad at this and even considering closing off the account completely after paying it off. I'm seriously not happy about edcon. The reference I previously got is ********** **********

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Replies (1)
Edgars
Edgars's reply12 May 2019, 09:41
Official
 
Dear Nthabiseng, 

Thank you for making contact with us regarding the product enrollment onto your account. Kindly be advised we have referred your query to our 3rd Party RMCS urgent assistance. 

We would like to apologize for all inconveniences and frustrations caused. 

Reference number: ***/GO 

Kind Regards, 

The Customer Experience Team