JR
Jandre R
1 reviews | Active since Aug 2019
11 Aug 2019, 13:32
Airtime and data subscription *****
I have been struggling over two years now to cancel a airtime and data subscription that was added to my edgars account without me knowing its not fair for me to pay all that money even if my account are clean ive been at the edgars shop numerous times the get help to deactivate it just to drive back home without no help at all please can u sort this out and what's going to happen with all the money that I had to pay over the years for nothing that i ever received ? Im fed up for calling the account department just not to be helped at the end of the day .
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Replies (2)
Edgars's replyOfficial
12 Aug 2019, 09:20Dear Jandre
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you.
We will escalate your query to our third parties for urgent assistance and feedback will be provided.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you.
We will escalate your query to our third parties for urgent assistance and feedback will be provided.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply12 Aug 2019, 09:20
Official
Dear Jandre
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you.
We will escalate your query to our third parties for urgent assistance and feedback will be provided.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you.
We will escalate your query to our third parties for urgent assistance and feedback will be provided.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
JR
Jandre R's updateReviewer Update
26 Aug 2019, 11:45Thank you for the fast response the account department called me back why are they only paying back one years installments and not the other years this is not right I asked the guy and he said its only for the one year I dont agree to it so what am I to do now its been going on for far mor than just one year ?
JR
Jandre R's update26 Aug 2019, 11:45
Reviewer Update
Thank you for the fast response the account department called me back why are they only paying back one years installments and not the other years this is not right I asked the guy and he said its only for the one year I dont agree to it so what am I to do now its been going on for far mor than just one year ?