PM
Phuti M
1 reviews | Active since Jul 2014
19 Apr 2015, 18:52
Airtime and Data being taken from my Cell number!
My cellphone is getting R50 airtime via Edgars account. Unfortunately my airtime and megabytes that I buy just vanish and i dont know why. I did not know when i was allowing to be recharged every month that Edgars is making my cell number a contract number. <br> Edgars does not disclose this to us when subscribing to receive airtime via account. <br> Now i want to know what to do to solve this: to cancel the subscription and return my number to prepaid and to ensure my airtime and data do not vanish.
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Replies (1)0
Replies (1)Edgars's replyOfficial
21 Apr 2015, 17:19Hello oscarmothupi,
Thank you for raising your apprehensions with us. Kindly note we will refer this matter to the RMCS department and the admin department will contact you with regards to cancellation and migration. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Kindly note we will refer this matter to the RMCS department and the admin department will contact you with regards to cancellation and migration. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply21 Apr 2015, 17:19
Official
Hello oscarmothupi,
Thank you for raising your apprehensions with us. Kindly note we will refer this matter to the RMCS department and the admin department will contact you with regards to cancellation and migration. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Kindly note we will refer this matter to the RMCS department and the admin department will contact you with regards to cancellation and migration. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
