BS
Banele S
1 reviews | Active since Feb 2016
26 Feb 2016, 08:40
Airtime
Hi...I have just bought airtime worth a R100.00 (Telkom mobile) via the OTA system and I have not received a responsive sms as I usually receive without fail. My number is ***. Kindly revert to me soonest as I would like this resolved right now please.
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Edgars's replyOfficial
26 Feb 2016, 10:45Hello ****rata,
Thank you for bringing this matter to our attention. Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on your OTA airtime voucher pin will be provided shortly.
We must apologise for the inconvenience caused. Alternatively you can contact them on ***.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention. Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on your OTA airtime voucher pin will be provided shortly.
We must apologise for the inconvenience caused. Alternatively you can contact them on ***.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Edgars's reply26 Feb 2016, 10:45
Official
Hello ****rata,
Thank you for bringing this matter to our attention. Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on your OTA airtime voucher pin will be provided shortly.
We must apologise for the inconvenience caused. Alternatively you can contact them on ***.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention. Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on your OTA airtime voucher pin will be provided shortly.
We must apologise for the inconvenience caused. Alternatively you can contact them on ***.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***