mD
michael D
1 reviews | Active since Nov 2009
30 Nov 2015, 12:58
air time subscrption
air time subscrption on my account for a year and i have never asked for it as i own a shop where we sell airtime im demanding a full refund including interest charged for 12 months or i close my account
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Replies (1)
Edgars's replyOfficial
01 Dec 2015, 13:07Hello mikehd,
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the RMCS department to cancel SMS Air Subscription and reverse the amount debited. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the RMCS department to cancel SMS Air Subscription and reverse the amount debited. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply01 Dec 2015, 13:07
Official
Hello mikehd,
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the RMCS department to cancel SMS Air Subscription and reverse the amount debited. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the RMCS department to cancel SMS Air Subscription and reverse the amount debited. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,