Aggressive collections department

I received a call on Friday morning, 8 December 2017, at around 07:50. I could barely hear the lady on the phone as the call center in the background was so noisy. I finally heard she was from Edcon Credit.

I immediately was accused of not paying my account as my account was in arrears, when in fact I had only missed one month's payment. The lady was so aggressive on the phone it was the most terrible way to speak to anyone. I think it is appalling that people have to be spoken to and treated in this way. It was merely a human error on my behalf and the tone and way that I was spoken to was totally uncalled for.

I really think that Edcon need to review the way in which their call center speaks to their clients as it leaves a really bad taste.