After Sale Service Non Existant

<p>I damage my work/private phone by accident and had replace the phone asap with another dual simcart phone, at Edgars Connect I bought a Moova Soul dual simcard phone on the 2nd of June, this phone had no reception on either networks, I had to buy a second hand phone to do my work and the defective phone was returned a month later 2nd of July, I had to return 4 times to the store to finaly get a call on the 7th of October that there is a replacement phone, this phone had reception but had a battery lifetime of only 3 hours and got so hot that it burns you and the battery has to be removed to cool down, because of work commitments this phone could not be returned immidiatly and was handed in at the mentioned shop on the 13th December but because of wrong paper work on my part was only send on the 3rd of January. I stated that I can not have a unriliable make of phone for work purposes and would rather exhange the phone for a name brand with me paying in the difference. The sales persons by names Mpo ans Katlego bend backwards trying to help me but managemant has a no return/exhange or refund policy. Now I have a R900 mantle piece display unit.</p>