KS
Keith S
1 reviews | Active since Mar 2012
03 Jun 2016, 15:05
Admin fee ****
<p>Edgars now want every account holder to pay them a monthly admin fee of R22.80 - what a **** !!. Adds up to a cool R20 million per month per million accounts. Sorry Edgars not a chance that I will accept this. Apparently you have to sign an acceptance at your next purchase or they have the right to close your account. Please people do not fall for this one - they will not close thousands of accounts so the fee is really optional !! or let them close accounts if they wish. Why do corporates in SA think that they can do anything they like and the public will just lay down and get ........ They tried a similar thing years ago with the edgars magazine which was compulsory unless you opted out. Oh and I cannot imagine that the credit regulator intended this fee to be applicable to store accounts - if so we need a new regulator.</p>
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Edgars's replyOfficial
06 Jun 2016, 07:48Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply06 Jun 2016, 07:48
Official
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,