Admin Fee *******
<p>Latest sms from Edgars or are you ABSA tells me you aren't earning enough interest from me that you now want to charge me a "discounted" monthly admin fee of R22.80 as opposed to the R60 plus VAT. allowed.!!! </p> <p>Firstly I have a 6 month interest free account so how does that apply to me. Secondly your mark up is such that you built it in to your pricing so this just seems like another iditioic month making ****.</p> <p> </p> <p>Sorry no chance in hell am i paying this. I phoned to your call centre to try get some logical and meaningful replies fistly your automated system takes forever to get throught o a "human" and thereafter the "human" has no itelligent answer so cuts you off.</p> <p>Really disappointed once again</p>
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,
Exactly the robotic response I expected asking me to contact the very same call centre
Exactly the robotic response I expected asking me to contact the very same call centre
I refuse to spend another 30 minutes trying to get past the robotic responses to deal with a totally unintelligent human .
Is this really how you deal with loyal longstanding clients. I do not agree to the fee and should you wish to close my account you are welcome to.
I refuse to spend another 30 minutes trying to get past the robotic responses to deal with a totally unintelligent human .
Is this really how you deal with loyal longstanding clients. I do not agree to the fee and should you wish to close my account you are welcome to.