KE
Khalid E

1 reviews | Active since Feb 2012

29 May 2018, 10:00

Adidas CloudFoam Ultimate Poorly Made

Bought a Pair of Adidas CloudFoam Ultimate takkies from Edgars Active store in Tygervally Beginning of April. The Finger strap on the top of the shoe was broken and it was the last pair. Store gave me a 10% off the shoe because of it and no option to return.

The problem i have with this shoe is its so poorly put together. In about 1 month, The 1 lace broke and the 1 Eyelet broke. I only Purchase NIKE but this Adidas was so comfy so i bought it. AND IT WAS NOT CHEAP!!!. Very poor From such a big Brand like adidas. Will def NOT buy this brand Again and Rather upset about the "NO RETURN" thing the store told me. Seems like they knew It would Fall apart

Not happy

0
Replies (2)
Edgars
Edgars's reply31 May 2018, 12:21
Official

Thank you for bringing this matter to our attention . Please accept our sincere apologies for the disappointment caused to you with the sneakers. By copy of your mail we will advise the stores manager who will provide you with a resolution .Your ***/GO

Kind regards

The Edgar's Customer Experience Team

KE
Khalid E's update04 Jun 2018, 09:59
Reviewer Update
Manager, Mbuso, Called and sorted me out. He def is an Asset to your brand. Make sure you treat him well. He should be your benchmark on how all your managers should be. Not because he refunded me but how he handled the situation and his Action plans for future was Perfect... Treat him well