DN
Daniel N
1 reviews | Active since Jul 2011
21 May 2016, 08:43
Adding unknown subscriptions to my account without consent/my knowledge?
<p>So January 2016 you decide to add "SMS Air subscription" to my account of R19.99.</p> <p>I have given no consent neither have I been informed on what this is. </p> <p> </p> <p>So the people that do not check their accounts keep paying for this even tho they are not aware? Keeping them longer in debt? Bad ethics. Bad taste. See where this gets you.</p>
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Edgars's replyOfficial
23 May 2016, 09:55It is with great displeasure to hear that SMS Airtime subscription is linked on your account without permission.
Our sincere apologies for the negative experience in regards to this incident as we strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you.
Please be advised that your query is referred to our airtime management to cancel and credit your account from inception date. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply23 May 2016, 09:55
Official
It is with great displeasure to hear that SMS Airtime subscription is linked on your account without permission.
Our sincere apologies for the negative experience in regards to this incident as we strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you.
Please be advised that your query is referred to our airtime management to cancel and credit your account from inception date. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,