1 reviews | Active since May 2016

04 Dec 2016, 20:57

Adding unknown charges by edgars to account

<p>I have a edgars account and when I went to go and buy gifts I noticed that my account was exceptionally high despite the fact that I rarely use the account. On further inspection we picked up "mobile content" charges. I never subscribed to any mobile service,bought airtime or for that matter took out insurance via edcon. I can thus only conclude that edcon or its employees add irregular charges on there accounts. At the least I want a full reconciliation of my account and the charges refunded. This was reported to edcon but still nothing....</p>

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Replies (1)
Edgars
Edgars's reply14 Dec 2016, 17:05
Official

Thank you for bringing this matter to our attention.

We will escalate your query to our third parties for the mobile content cancellation and the reversal of fees .

Kindly note that there are no other financial services products going off your account .

***/GO

Kind regards

Edgars Customer Experience Team

Best regards,