1 reviews | Active since Jun 2012
Adding Unauthorised Benefits to my account
My account was always high and upon investigation I had found that I was being billed Hospital Plan and some other benefits that Edgars offer clients so I told the lady in store at the Glen shopping centre to please cancel all of those extra charges she managed to cancel one of them but the hospital cover she was unable to cancel it, I then requested from the call centre agent to send the recoding where I had agreed to pay for the benefits this was in December 2014 some time had passed by and I had then requested it for the second time today we are in April and I am still waiting to hear the recoding where by I had accepted the terms and conditions to pay for these benefits!!!!!! I have been paying my account and it never goes down!!!! I want to be refunded my money for those months (years) I have been paying for something I never accepted!!! I got a call from a consultant at Edcon today dated, the guy had told me that I HAVE to pay my account TODAY!!!!!! And I told him a number of times that I cannot afford to pay the full amount on my account and he kept arguing that I need to pay it today! I will not pay my account until I get my recording! And then I will close the account!
As per our telephonic discussion kindly note we have referred this matter to the accounts department for further investigations and upon findings, feedback will be given to you shortly. We apologise for financial services enrolled without your consent but be reassured as all matters raised will be addressed accordingly.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion kindly note we have referred this matter to the accounts department for further investigations and upon findings, feedback will be given to you shortly. We apologise for financial services enrolled without your consent but be reassured as all matters raised will be addressed accordingly.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***