JF
Juan F
1 reviews | Active since Apr 2015
22 Apr 2015, 21:47
Adding products without disclosing the price
I received a phone call from their call center explanation that I am valued customer I that will offer the VIP benefit. She explained the benefits but never mentioned the premium. I said that I want a brochure but never received. Surprisingly the monthly fee are being added to my account without me agreeing to it.<br> <br> I phoned and ask to cancel it and credit my account with the premium which was no problem. The following months statement came and they are still deducting it from my account and does not return my mails.<br> <br> It seems that I am far from a valued customer.
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Edgars's replyOfficial
24 Apr 2015, 16:31Hello jfourie12,
As per our telephonic discussion kindly note we have send a request for cancellation and reversal to the accounts department. We apologise for the overall experience, but you will see a reversal on the next month's statements.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion kindly note we have send a request for cancellation and reversal to the accounts department. We apologise for the overall experience, but you will see a reversal on the next month's statements.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply24 Apr 2015, 16:31
Official
Hello jfourie12,
As per our telephonic discussion kindly note we have send a request for cancellation and reversal to the accounts department. We apologise for the overall experience, but you will see a reversal on the next month's statements.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion kindly note we have send a request for cancellation and reversal to the accounts department. We apologise for the overall experience, but you will see a reversal on the next month's statements.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,