BR
Belinda R
1 reviews | Active since Feb 2016
16 Feb 2016, 13:33
Adding of VIP fees
The following has been added to my account without my permission.<br> Part-month VIP membership fee R26<br> Edgars Club VIP R60<br> <br> I have not at any stage give you permission to add these services to my account. Please remove these with immediate effect, and make sure that this will not happen again.<br> <br> Other than the above, are these constant calls that I get from a *** number. Could you also remove me from all these marketing/nuisance calls please.
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Edgars's replyOfficial
17 Feb 2016, 09:29Hello BLR237,
Thank you for bringing the above concerns to our attention.
Please be advised that your query is submitted to our regional credit office management team for further assistance. Once the product has been cancelled a reversal will be contacted and will be provided with feedback within the next 48 working hours as confirmation.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Please be advised that your query is submitted to our regional credit office management team for further assistance. Once the product has been cancelled a reversal will be contacted and will be provided with feedback within the next 48 working hours as confirmation.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply17 Feb 2016, 09:29
Official
Hello BLR237,
Thank you for bringing the above concerns to our attention.
Please be advised that your query is submitted to our regional credit office management team for further assistance. Once the product has been cancelled a reversal will be contacted and will be provided with feedback within the next 48 working hours as confirmation.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Please be advised that your query is submitted to our regional credit office management team for further assistance. Once the product has been cancelled a reversal will be contacted and will be provided with feedback within the next 48 working hours as confirmation.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***