SM
Sameshen M
1 reviews | Active since Aug 2011
19 Nov 2015, 11:14
Added VIP without my authority
I have just found out that I have been charged monthly for VIP membership when I did not request for this. I had not been getting my statements via email anymore and only once in a while I get it via MMS. It is for this reason that I had not know about this being added to my account. <br> <br> I find it ridiculous that something like this is added to my account without me requesting for it. I need all my money back for all the months that I was wrongfully charged for this.
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Edgars's replyOfficial
23 Nov 2015, 13:42Hello Samjoe,
Thank you for bringing this matter to our attention. Please be advised the Edgars club VIP has been cancelled and a request for a reversal has been submitted you will be receiving feedback shorty.
We must apologise for the frustration and inconvenience caused. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised the Edgars club VIP has been cancelled and a request for a reversal has been submitted you will be receiving feedback shorty.
We must apologise for the frustration and inconvenience caused. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply23 Nov 2015, 13:42
Official
Hello Samjoe,
Thank you for bringing this matter to our attention. Please be advised the Edgars club VIP has been cancelled and a request for a reversal has been submitted you will be receiving feedback shorty.
We must apologise for the frustration and inconvenience caused. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised the Edgars club VIP has been cancelled and a request for a reversal has been submitted you will be receiving feedback shorty.
We must apologise for the frustration and inconvenience caused. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,