CV
Cecil V
1 reviews | Active since Nov 2019
05 Dec 2019, 09:00
Added subscription without my consent
Good day
The worst ever customer service i had experience. Since 1) 30/09/19 Ref nr: BLCN-*** 2) 24/10/19 Ref nr: BLCN-*** 3) 04/11/19 - They said they will stop it on the 21/11/19 Jet edgars *** 4) 03/12/19 Ref nr: BLCN- *** - They provided a number to cancel subscription that doesn't even exist- ***
They added a subscription to my account without any notice or consent struggling for a whole year to cancel it. The worst customer service and support no one can help me to resolve my issue.
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Replies (1)
Edgars's replyOfficial
05 Dec 2019, 11:27Dear Mr Van Vuuren
Thank you for bringing this matter to our attention.
As per our discussion the subscription is not being billed on your Edgar's account .
We will escalate your query to our third parties who will contact you and resolve this issue .
Your ***/GO
Kind regards
Edgar's Customer Experience Team
***
Thank you for bringing this matter to our attention.
As per our discussion the subscription is not being billed on your Edgar's account .
We will escalate your query to our third parties who will contact you and resolve this issue .
Your ***/GO
Kind regards
Edgar's Customer Experience Team
***
Best regards,
Edgars's reply05 Dec 2019, 11:27
Official
Dear Mr Van Vuuren
Thank you for bringing this matter to our attention.
As per our discussion the subscription is not being billed on your Edgar's account .
We will escalate your query to our third parties who will contact you and resolve this issue .
Your ***/GO
Kind regards
Edgar's Customer Experience Team
***
Thank you for bringing this matter to our attention.
As per our discussion the subscription is not being billed on your Edgar's account .
We will escalate your query to our third parties who will contact you and resolve this issue .
Your ***/GO
Kind regards
Edgar's Customer Experience Team
***
Best regards,