MM
Marvin M
1 reviews | Active since Jan 2012
24 Jul 2015, 10:56
added services to my account without permission
I recently viewed my statement and saw that I'm being billed for VIP MEMBERSHIP FEE. I've never agreed to any of that. You've been charging me for this **** for months now and I demand that you credit my ***.44 in total. Either you as a company or someone does this on purpose as I checked my wife's statement and she gets charged for the same ****. This all started beginning this year.<br> <br> Please sort this out as I'm very close in closing my account (***) along with my wife's account (***).
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Edgars's replyOfficial
28 Jul 2015, 14:01Hello vino1718,
Thank you for raising your apprehensions with us. Please note the club VIP membership has been cancelled and the request for a reversal has been sent to the accounts department. We assure you investigations will be conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please note the club VIP membership has been cancelled and the request for a reversal has been sent to the accounts department. We assure you investigations will be conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply28 Jul 2015, 14:01
Official
Hello vino1718,
Thank you for raising your apprehensions with us. Please note the club VIP membership has been cancelled and the request for a reversal has been sent to the accounts department. We assure you investigations will be conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please note the club VIP membership has been cancelled and the request for a reversal has been sent to the accounts department. We assure you investigations will be conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***