SM
Sinazo M

1 reviews | Active since May 2017

09 May 2017, 12:26

AD SERVICE AND ABSOLUTELY TERRIBLE PRODUCT

<p>I BOUGHT A full anti blemish range from clinique counter in sandton , i really regret as i started having more break outs , i contacted the consultant who sold it to me and she said i can return the product , when i got there i was sent from pillar to post , i ha d boils on my face and they could see it . hey started saying i shoiuld have bought a serum which i was never told about and that they cant refund me , as some of the produts were finfishe d, i kept going to any clinique desk as i ha d been about 6 months using it and i was getting worse but they kept telling n continue its cleaning up the dirt inside , situation ot worse , </p> <p> </p> <p>this product is a waiste of time and money , absolutely rubish that is expensive for nothing and even the poeple that work with it ont seem to know what its about , afetr calling the call center i got a complaints email which i ver go a response to .. im sooo dissapointed and i lost a lot of money , hopefully someone will see this and respond ..this product does not even deserve 1 start , ruined my face competely </p> <p> </p> <p>Sinazo</p>

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Replies (1)
Edgars
Edgars's reply10 May 2017, 12:34
Official

We have escalated the complaint to the Edgars Sandton mall management to address as our valued customer is not happy with the quality of the clinique product that was bought in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Customer Experience Team

Call Centre: ***.