GM
Garth M
1 reviews | Active since Aug 2015
14 Aug 2015, 11:33
Active Account but cant buy
I have an account with Edgars account number ***- that was behind in payment but was paid in full, everytime I try to buy at their stores i have a problem and no one at the Branches or Head office can explain to me what is wrong with my account. <br> i am no longer in arrears and have paid off the whole outstanding balance. please advise why i cannot buy with you anymore as the account was paid up in April 2015 already. <br> <br>
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Replies (1)
Edgars's replyOfficial
17 Aug 2015, 11:39Hello GMasekela@1,
As per our telephone discussion, kindly note we have liaised with the accounts department and It was confirmed that the account cannot be re-instated. We apologise for the overall experience. Kindly wait 3-6 months before you can re-apply for a new account again.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
As per our telephone discussion, kindly note we have liaised with the accounts department and It was confirmed that the account cannot be re-instated. We apologise for the overall experience. Kindly wait 3-6 months before you can re-apply for a new account again.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply17 Aug 2015, 11:39
Official
Hello GMasekela@1,
As per our telephone discussion, kindly note we have liaised with the accounts department and It was confirmed that the account cannot be re-instated. We apologise for the overall experience. Kindly wait 3-6 months before you can re-apply for a new account again.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
As per our telephone discussion, kindly note we have liaised with the accounts department and It was confirmed that the account cannot be re-instated. We apologise for the overall experience. Kindly wait 3-6 months before you can re-apply for a new account again.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***