Accounts sent via MMS not by post as required
Some months back Edgars unilaterally started sending account statements via MMS instead of by post. Not only do I want to receive my accounts by post, but my phone cannot handle MMS's. I NEVER requested or authorised such a change, plus this is a repeat of a similar event that happened probably over a year ago -why do i have to go through this again!!! I get post from your accounts department about outstanding amounts, I get phone calls from them, they record my issue, but NO-ONE ever actions it. This is pathetic customer service. I must have had an account for over 20 years, and I'm getting to the stage where I want to close it. I tried to find a contact details for some top management person to complain to, but of course that info is not available to their customers, you have to go through customer service. Well the last time Customer Service were totally as useless, and after talking to countless people over several months, ONE EVENTUALLY got it right. I now know that EDGARS THANK YOU means THANK YOU for letting us abuse you! I don't have enough time to get to more important things, and now I have to waste time on this?
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We agree that requesting to have the method in which you receive your statements changed, should not be such a frustrating experience and for this we sincerely apologise.
Please be advised that the concerns you have raised will been taken up with the management team of the accounts department to address accordingly with staff.
We have confirmed with the accounts department that you should be receiving your statements via post monthly, as per your request
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Thank you for your patience and understanding.
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We agree that requesting to have the method in which you receive your statements changed, should not be such a frustrating experience and for this we sincerely apologise.
Please be advised that the concerns you have raised will been taken up with the management team of the accounts department to address accordingly with staff.
We have confirmed with the accounts department that you should be receiving your statements via post monthly, as per your request
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Thank you for your patience and understanding.