Accounts records not up to standard

<p>I accidentally paid an amount over to an old and what should have been a deleted account number (my own account which i was told to cancel). in November 2016. The amount was just credited to the old number and no contac was forthcoming from Edgars. When I picked up the error on 14 Dec 2016 i emailed the accounts dept with the details and asked them to adjust the details and take payment off my latest account.. After receiveing a message requesting payment on said account i went into the Kenilworth store and they linked my telephonically to the acc dept. Matter was discussed and I was promised a turnaround time and adj to the account within 48hours. It has now been TWO MONTHS and the amount has still not been credited to the correct account which. Pursuant to that i was also charged late instalment costs (neligible amount) but that is also still sitting on the account for an error on their part.</p>