AM
Audrey M
1 reviews | Active since May 2015
14 Mar 2016, 16:20
Accounts query
i had account no *** closed a few years back.<br> Last year December i opened account no ***. I have been making electronic payments into the closed acc for the past 3 months. Since the 11 February, i have been asking for the funds to be transferred into the correct account. I sent countless emails and got an automated response that it's been dealt with. To this day, no action. On the 12 March i got an email from the collections department telling me i am in arrears by 3 months. This is what i was avoiding by sending an email to the accounts department every 2 weeks. I went to the Menlyn branch and got assistance from Tumelo. Nothing came of it. I went to The grove mall, same procedure. No help. Now my account is in arrears and my credit record is down the drain.<br> I have run out of options, hence this complaint.
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Edgars's replyOfficial
15 Mar 2016, 14:47Hello Audrey Malefo,
Kindly note we tried contacting you telephonically at about 14:41 but we could not reach you. ( subscriber unavailable).
The reason for calling was to confirm receipt of your query and to advise of the process you need to follow for resolution purposes.
Could you kindly provide submit your bank statements to *** for all payments made on to the wrong account.
Once the supporting documents are received it will be forwarded to our remittance department to trace and allocate payments to the correct account.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 14:41 but we could not reach you. ( subscriber unavailable).
The reason for calling was to confirm receipt of your query and to advise of the process you need to follow for resolution purposes.
Could you kindly provide submit your bank statements to *** for all payments made on to the wrong account.
Once the supporting documents are received it will be forwarded to our remittance department to trace and allocate payments to the correct account.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply15 Mar 2016, 14:47
Official
Hello Audrey Malefo,
Kindly note we tried contacting you telephonically at about 14:41 but we could not reach you. ( subscriber unavailable).
The reason for calling was to confirm receipt of your query and to advise of the process you need to follow for resolution purposes.
Could you kindly provide submit your bank statements to *** for all payments made on to the wrong account.
Once the supporting documents are received it will be forwarded to our remittance department to trace and allocate payments to the correct account.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 14:41 but we could not reach you. ( subscriber unavailable).
The reason for calling was to confirm receipt of your query and to advise of the process you need to follow for resolution purposes.
Could you kindly provide submit your bank statements to *** for all payments made on to the wrong account.
Once the supporting documents are received it will be forwarded to our remittance department to trace and allocate payments to the correct account.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,