CM
Caron M

1 reviews | Active since Aug 2010

13 Aug 2015, 17:10

Accounts - NOT downloadable via mms

Every month I receive this MMS message from Edgars with a Statement I need to download... I wish it was down loadable! I have a Samsung S5 Mini so it's not that my phone is unable to do the job. So... I've just been putting money into my account... I am sure its covering the monthly instalment as I don't get any threatening calls. I also don't remember ever enabling this form of communication - I'd rather receive my statements via email if you no longer want to post them. I've also had to block calls from a call centre phoning on behalf of Edgars wanting to sell me some form of funeral cover - thanks to automated calls, majority of the time I get an engaged tone when I answer it - VERY annoying.

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Replies (1)
Edgars
Edgars's reply15 Aug 2015, 15:45
Official
Hello Caronians,

Thank you for notifying us of the unpleasant experience with MMS statements. Please note we have updated the system so you may start receiving electronic statements. We apologise for the overall experience. The accounts department has emailed statements for the last 6 months.

If you experience anymore difficulty, please do not hesitate to contact the accounts department on ***

The reference number for your query is:***/GO

Kind regards.
Edcon customer experience team.
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