Accounts has no idea

I received my August statement which was incorrect as I was billed twice for an item I purchased once. I immediately emailed accounts and requested they amend it. The monthly charge on the incorrect statement was almost R200.00 more than usual. I received a response telling me my query had been forwarded to the correct department but amendments would only reflect this month. I didn't receive a response from this department.

I chose to pay what I usually paid (R480.00) instead of the amount due on my statement. Still no response from that mythical department supposedly handling my query.

Now I am receiving phone calls, smses and emails telling me my outstanding balance is almost R900.00 due to the fact that I did not pay. So, the department handling my query and the debt department have absolutely no connection and no line of communication?

I'm very sorry, but I will not be paying my Edgars account until I receive a statement that clearly reflects what I paid in September as well as the amendments I requested over a month ago.

I am shocked at the level of service. You're so quick to chase money owed to you, but your customer service is pathetic.