ACCOUNTS ERROR AGAIN FROM EDGARS

Dear Edgars Team ,

I am extremely disappointed the way you handle your customer' account. Just after my lunch I received an sms from Edgars stating that i short paid my August Instalment and I need to pay R779.67. I then contacted your call centre number and according to the answering machine i owe R000 on my account.

I always pay my account according to the statement I usually get from you every month around the 13-15th. I did pay instalment for lat Month.

This is the second time your company is accusing me of not paying. The level of professionalism is shocking at your company.

I just can't wait to pay up my balance and close this account. I am tired of your apologies and off which they waste of time to me.

I am just interested on how you going to handle this one and actions you will against your staff. And how are you going to apologise to me.

My ID *** CELL ***

Regards