<p>I was highly embarrassed yesterday at the till when wanting to purchase a pants. </p> <p>I was told my account was in arrears when I always pay more than the installment amount which I get from the statement Edgars sends me.</p> <p> </p> <p>Then they tell me I need to sort it out at customer service!!!! On Sunday evening with my 2 year old son you expect me to stand and sort out a account issue which is from your side and not from mine. No ways - I emailed the accounts department now with hope it gets sorted. Not only was this an embarrassment to me it was an inconvenience as well as I needed the pants for work.</p> <p> </p> <p>I owe a couple of 100 on my account and once it is paid off I will defenitely be closing my account.</p> <p> </p> <p>Very Upset!</p>
We are so sorry to hear about your unpleasant experience concerning your account.
We have escalated your query to our accounts department to investigate with regards to your account you will be receiving feedback shortly.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Best regards,
We are so sorry to hear about your unpleasant experience concerning your account.
We have escalated your query to our accounts department to investigate with regards to your account you will be receiving feedback shortly.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Best regards,
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