RR
RAKESH R
1 reviews | Active since Mar 2009
14 May 2015, 10:14
accounts dont add up
Sthembile answered and could not explain to me why my account is incorrect, she could not explain why its still on a 6 month plan and not a 12 month plan, then she says it was done but not released please I need assistance so I can budget for the month .
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Edgars's replyOfficial
15 May 2015, 11:43Hello raku,
Our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that we have communicated with the accounts department and have been advised that your account payment plan has been changed to a 12 month plan as per your request.
Please note that you will not be able to change back to a 6 month payment plan as we no longer offer this option.
Should you require further assistance, kindly contact our accounts department directly on ***, quote ***/GO and you will be advised accordingly.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that we have communicated with the accounts department and have been advised that your account payment plan has been changed to a 12 month plan as per your request.
Please note that you will not be able to change back to a 6 month payment plan as we no longer offer this option.
Should you require further assistance, kindly contact our accounts department directly on ***, quote ***/GO and you will be advised accordingly.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply15 May 2015, 11:43
Official
Hello raku,
Our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that we have communicated with the accounts department and have been advised that your account payment plan has been changed to a 12 month plan as per your request.
Please note that you will not be able to change back to a 6 month payment plan as we no longer offer this option.
Should you require further assistance, kindly contact our accounts department directly on ***, quote ***/GO and you will be advised accordingly.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that we have communicated with the accounts department and have been advised that your account payment plan has been changed to a 12 month plan as per your request.
Please note that you will not be able to change back to a 6 month payment plan as we no longer offer this option.
Should you require further assistance, kindly contact our accounts department directly on ***, quote ***/GO and you will be advised accordingly.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,