Accounts Department ***** up!

In December 2017 I went into my local Edgars branch to cancel an airtime contract I no longer have use for. The Staff were very efficient, giving me a reference number and telling me that it would be off on the February account since the January accounts had already been finalized. Fair enough. The deduction was still reflected on the March 2018 account so I returned to the branch to query. I was assured that the contract had indeed been cancelled, but no explanation was given for the ongoing deduction. They would contact the relevant office about a refund. Needless to say I returned in May with the deduction still showing on the latest account.I was told that I would have to return between 6 and 12 of the following month since that is when the relevant office (I presume accounts) could handle my problem. I know that Edgars would like to correspond by phone, but I have a hearing problem, in addition to working in a rather noisy factory environment, so phone correspondence is definitely out. Come on Edgars! So some ***** and sort this out! By my calculation you owe me R273.00 PLUS INTEREST!!!! The ORIGINAL reference number given is ********** 392320.