Accounts department not on par

<p>I have not bought anything for the past 6 months, at least, from Edgars stores. I dont even receive an updated statement (be it via sms or email) every month and I pay more than due on my account. This weekend that passed I went to the 50% sale and got a few things. As I dont receive an statement anymore I asked the cashier to advise me what is available on my account for use, The cahsier printed out the slips and to my surprise what I owed was over R 30000.00 (I when I app**** for an Edgars accounts about 5 years ago, my credit limit was R 2000.00 as I was not earning much and I have NEVER authorized to up my limited (even though receiving calls and sms`s).</p> <p>Firstly - How does this happen, the last time I bought something I checked my balance owing and worked out the amount to pay so that I will at least when I buy again have enough credit, I never consented to increase my credit limit and Now I owe this much money. I have been emailing ********** (as per website) and been calling ********** (just rings), when I call the contact / call center NO ONE CAN ASSIST ME as they keep on blaming the systems (system is down, system has been upgraded, I need to go in to the store to resolve my query / I need to give them my email address so that they can email me my statement / changed my option of how I wish to receive my statements) and they cant provide me with a transaction slip (showing my purchase history on account). I am absolutely fed up with these excuses.</p> <p>Every time I receive a call from Edgars its to either offer me some VIP Club member subscription or to increase my credit limit and I keep on informing them to remove my number from making these calls as I am not interested until Edgars can sort out their systems and how the staff is trained to handle ALL queries. Managers are not even someone you can count on as, just like on Sa****ay, their response was: You have to go to queries on the top floor and query your account as they need to liaise with head office and the system,. Arriving at account queries the que was so long that it just showed me what Edgars is playing at at the moment,</p> <p>I need someone from the Accounts department, some who is able to speak properly or understand what i am asking of them and capable of assisting me very efficient and fast as will not be left here, I have seeked legal advise. Edgars sense of doing business is not the way a large retail list should be going ahead on. Its shocking to say the least. </p> <p>How much longer will this game be played until everyone whom is an account holder at Edgars withdraw?? I am really sick of this as its leaves the customer with the problem ,not the other way around!!! Its actually appalling to see business conducted in this way.</p> <p>1. When someone calls me I need them to provide me with an customer transaction for the last 12 months</p> <p>2. along with my credit balance after each transaction,</p> <p>3. why my credit limit was increased without my consent,</p> <p>4. provide me with the address / email address on their system for receiving statements - I did say no sms statements. </p> <p> </p> <p>Thank you </p> <p> </p>