Accounts department is terrible!!!!

<p>Last week i posted a complaint on hello peter regarding the issues I am having with my edgars account, such as differences in balances when phoning the Edgars automated help line. </p> <p>I also have not received a statement from Edgars for the last two years and have been requesting it every month. </p> <p> </p> <p>due to my post last week someone from Edgars phoned me on Friday promising to send me a detailed statement from November 2016 up until now, and I still have not received a thing. How hard can it possibly be to send someone a statement, isn't that their monthly duty in the accounts department???</p> <p> </p> <p>I am so tired of this, I should not have to battle to get a statement out of them when they are supposed to send all their account holders their statements on a monthly basis. </p> <p> </p> <p>I am so disappointed since I have had an account at Edgars for more than 25 years, I will definitely be seeking advice from the retail ombudsman as this has gone on long enough now. </p>