Accounts department incompotent

I paid my Edgars account every month, between the 26th, and 4th. Last month, my husband received a call from Edgars head office, the incompotent arrogant, rude lady informed him, his acount is 2 months in arrears. The account is in his name. He tried to explain to her, that it is impossible, I paid teh account every month. She was very rude, snd informed him, it was not been paid, and she will blacklist him. I printed all the proof of payments, and took it to the store, after they refered me for the 3rd time to another person to assist me, I insisted to soeak to a manager. The manager assist me, and poned my husband, to informed him everything was fne, they received all the payments, and the account was paid in advance. He also phoned me, to informed me. On 25 of March, my husband again received an sms, to informed him, he must pay immediately, his account, that is arrears. I wonder how an account, that was at the beginning of the month, in advance, now all of a sudden is in arrears again. My feeling, is, that the account, staff is incompetant, or someone took my money.I also did not received any account, or club magazine that I paid for, in the last 7 months, I requested it?????.