Accounts department ***********, and arogant

Edgars appointed *********** staff at their accounts department. From January this year, I started to get call from Edgars that my account is in arrears. My account was never in arrears, I had to give them proof of payments done each month. I paid eft, with the correct reference number, 1 month, the payment was done into the store, and they still could not pick it up. I receive this calls each month. After their call in May I was fed up with them, and went to the store to get my outstanding balance. I paid the total outstanding amount, and cancelled my club subcription, 1 July. Edgars confirmed the cancellation. They charged me on the next statement again for Edgars club. They refuse to write it back, due to the new stetements already processed, 1 day before my cancellation. But I don't received the magazine. I am trying now more than a week to get tthat amount to be written back. But they refuse. The latest from Ntombi was, that this amount goes 5 years back, so they can't write it back. If the amount is so old, I just wonder why it stated, club subscription, and why it was not included in the total outstanding they gave me. I seems they don't have a clue, how accounts work???