Accounts department blues

<p>Hi,</p> <p> </p> <p>I have been trying to resolve a problem with my account for almost a year and two months now. At this moment, I stopped paying my account due to this. I made a payment online for R570 in May 2015. At the end of 2015, I noticed that my balance was still high, given the payments made. Upon review I found that the R570 payment did not reflect, so I contact Edgars financial department. I sent them proof of payment 3 times already, but still no payment reflecting. I owe Edgars just over R600 now, and stopped paying. When their finanical company phoned me to enquire why I did not pay them, I told them my concern, upon which I was asked to send the proof of payment to the call centre representatives manager. Guess what, still nothing. I would really like to have someone competant call me, and arrange for the payment to reflect, as well as rebating me for the interest accrued on the amount at the rate it is charged (23% I believe).</p> <p> </p> <p>Regards,</p> <p>Kobus</p>