1 reviews | Active since May 2010
Accounts / Creditors Department Out of Control
<p>I've been receiving constant reminders of overdue accounts, constant calls about payments being due and all a long I'm paying my account monthly. I can understand if I'm someone that is not making a single payment or skipping a payment here and there, but this is not the case. My latest mail received from Edcon Group is that I'll be blacklisted. I've send a mail in this regard, and received a reply on the 8th of June claiming that I'll receive a response within 48 hours, yet I've only received constant sms, calls and reminders that a payment is due of an amount that noneone on earth would be able to supply this time of month. Kindly read your mail and attend to your account queries, this is becoming redicoulous. </p>
Kindly note we tried contacting you telephonically but we could not reach you.
Please accept my sincere apology for your recent experience with our Collections Team and thank you for bringing this matter to our attention.
We do acknowledge your overall dissatisfaction and wish to assure you that whilst it is Edcon’s policy and procedure to inform our customer payment history.
We have been receiving payments monthly, however you have been short paying hence the SMS’s and phone calls.
As soon as your account is up to date our collections team will stop contacting you. Kindly contact our regional credit office to confirm the total due on your account – they can be reached on *** for further assistance.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team
***
Kindly note we tried contacting you telephonically but we could not reach you.
Please accept my sincere apology for your recent experience with our Collections Team and thank you for bringing this matter to our attention.
We do acknowledge your overall dissatisfaction and wish to assure you that whilst it is Edcon’s policy and procedure to inform our customer payment history.
We have been receiving payments monthly, however you have been short paying hence the SMS’s and phone calls.
As soon as your account is up to date our collections team will stop contacting you. Kindly contact our regional credit office to confirm the total due on your account – they can be reached on *** for further assistance.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team
***
Good day, Kindly note that in my official review I've stated that a mail was send, in this mail I've stipulated that I'm only able to pay "x" amount. Today I've received another sms saying if the full amount is not paid I'm being handed over to the debt collectors. This is really ridiculous as I'm trying to arrange for "x" amount of payment and you keep on harassing me for a R1800 once off payment that I'm not able to afford. Worst of all I'm actually paying towards the account each and every month as you've confirmed above, yet this is not good enough for Edgars.
Good day, Kindly note that in my official review I've stated that a mail was send, in this mail I've stipulated that I'm only able to pay "x" amount. Today I've received another sms saying if the full amount is not paid I'm being handed over to the debt collectors. This is really ridiculous as I'm trying to arrange for "x" amount of payment and you keep on harassing me for a R1800 once off payment that I'm not able to afford. Worst of all I'm actually paying towards the account each and every month as you've confirmed above, yet this is not good enough for Edgars.