MG
Melissa G
1 reviews | Active since Jun 2019
22 May 2020, 06:13
Accounts
Absolutely terrible service. First they over charge you and then don't bother to escalate a reversal for R3000. They ask you to wait for 7 working days for the reversal, when they have done nothing about it. Upon going to the store, the Staff and manager do not even show anything concern about the inconvenience caused to the customer.
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Replies (2)
Edgars's replyOfficial
22 May 2020, 11:00Good day Miss Gobadan
We hereby acknowledge your complaint logged.
Please accept our sincere apologies for the inconvenience and frustrations caused.
Kindly be advised that the query has been taken up with our regional credit office for investigation and feedback will be provided shortly.
The reference number for your query is: ***/GO
Kind RegardsCustomer Experience Team
We hereby acknowledge your complaint logged.
Please accept our sincere apologies for the inconvenience and frustrations caused.
Kindly be advised that the query has been taken up with our regional credit office for investigation and feedback will be provided shortly.
The reference number for your query is: ***/GO
Kind RegardsCustomer Experience Team
Edgars's reply22 May 2020, 11:00
Official
Good day Miss Gobadan
We hereby acknowledge your complaint logged.
Please accept our sincere apologies for the inconvenience and frustrations caused.
Kindly be advised that the query has been taken up with our regional credit office for investigation and feedback will be provided shortly.
The reference number for your query is: ***/GO
Kind RegardsCustomer Experience Team
We hereby acknowledge your complaint logged.
Please accept our sincere apologies for the inconvenience and frustrations caused.
Kindly be advised that the query has been taken up with our regional credit office for investigation and feedback will be provided shortly.
The reference number for your query is: ***/GO
Kind RegardsCustomer Experience Team
MG
Melissa G's updateReviewer Update
22 May 2020, 11:12I expect feedback shortly indeed and not 2 or 3 days later as this is an absolute inconvenience to me. I expect a cash refund by tomorrow if this investigation will take more than 24 hours as it is a simple refund which have been done initially as it was a fault on your side. I have been patient enough with your staff and company. I expect this to be resolved by mid day tomorrow before I come to the store.
MG
Melissa G's update22 May 2020, 11:12
Reviewer Update
I expect feedback shortly indeed and not 2 or 3 days later as this is an absolute inconvenience to me. I expect a cash refund by tomorrow if this investigation will take more than 24 hours as it is a simple refund which have been done initially as it was a fault on your side. I have been patient enough with your staff and company. I expect this to be resolved by mid day tomorrow before I come to the store.