1 reviews | Active since Sept 2017
Accounts attached to my account
I recently discovered that Edgars added a Vodacom subscription fee to my Edgars account in 2014 already without my permission. I did not receive any benifits from this, not that I wanted any to start of with. After several endless long calls and visits to several Edgars branches, I was adviced to contact the service provider myself to claim my fees of 3 years back. I made the calls and each time I only get a reference number and a promise of a call back. 5 months later and no joy yet. If I did not give Edgars permission to add this to my account, why is it my responsibility to sort this out?
Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the financial services cancellation and reversal request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***
Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the financial services cancellation and reversal request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***