1 reviews | Active since Aug 2015
Accounts at Edgars
I app**** for the 6 months interest free account at Edgars a few weeks ago and I had to go to Edgars every weekend to find out what is going on as they don't let you know if your account has been accepted and every time I went to Edgars they had to reapply for my account. After I long battle with Edgars my account was finally opened. Then I realized they opened the 12 months account for me not the 6 months interest free account I app**** for. When I told them that it was the wrong account they told me that the system chooses the account type for you depending on the salary you earn. Edgars don't tell you these things when you apply for an account. I then phoned customer services and they said that there is nothing they can do about the problem and that they can't change my account to the 6 months interest free one I app**** for and that I have to just accept it and that no one can help me with this problem. This is unacceptable. I have only had problems with Edgars from the start and they are not helpful at all no one wants to help you. How can they advertise this 6 months interest free a count in all their stores if it's not even possible to open such an account.
Thank you for raising your concerns with us. Please be advised we do offer six months interest free accounts for new applicants. However, you need to qualify. The affordability check is done and if it is approved on 12 months it means yo didn't qualify.
We have however referred this query to the New Accounts department for thorough investigation. We assure you concrete feedback will be given to you
shortly.
We apologise for the overall experience. Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please be advised we do offer six months interest free accounts for new applicants. However, you need to qualify. The affordability check is done and if it is approved on 12 months it means yo didn't qualify.
We have however referred this query to the New Accounts department for thorough investigation. We assure you concrete feedback will be given to you
shortly.
We apologise for the overall experience. Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***
