Accounts and website terrible...
<p>Did not receive a statement last month. I checked my account online around 2016/11/25. The installment viewed online was R0. I did not quite understand but perhaps I had only recent purchases to pay for. So I divided by 6 and paid that. Now they send me an SMS saying I need to pay or have issues with my credit record. I check the website, it's broken. I call the call centre, it gives me an automated read-out with no mention of arrears. No option to speak to a consultant.</p>
Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer regarding the payments enquiry. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer regarding the payments enquiry. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
May I add that your email address returned a non-delivered response and as I originally stated, the call centre and website are complete *******. Why would I go through the process again. I have already closed my account and will never shop at any of your stores again. The purpose of this post is to warn other consumers of your horrible administration which may result in a negative credit rating that is not their fault.
May I add that your email address returned a non-delivered response and as I originally stated, the call centre and website are complete *******. Why would I go through the process again. I have already closed my account and will never shop at any of your stores again. The purpose of this post is to warn other consumers of your horrible administration which may result in a negative credit rating that is not their fault.