Accounts
I have been with Edgars for years.... But now I will never shop with them again!!! I bought a laptop in December and I paid double in March, I do not recieve my accounts on time, always one month late, I gave someone money to pay my account and they never did, I got my account of June in July so I never knew my account was behind.... suddenly I get a letter saying I'm in arrears, struggled to get my account out of them to see, I then went and paid R1500 and arranged to pay the balance in August.... I kept asking for my account, always getting the previous months account... I paid my account in full and requested them to close my account.... Now I get an account with service fees on!! for an account which has been paid up!!!! I will not pay it!!! CLOSE MY ACCOUNT I will rather open an Ackermans account then do business with you again!!! My complaints do not get handled!!! Even on facebook, we will help you mam (where everyone can see) when you speak privately you say... contact our accounts department..... I HAVE BEEN CONTACTING THEM WEEKLY!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
13 Sept 2018, 09:28Thank you for taking the time in addressing your account concerns with us. We would like to apologize for all the inconveniences caused.
Please be advised we have referred your complaint to our Regional Credit Office for assistance and feedback will be provided to you.
Reference number: ***/GO
Kind Regards,
The Customer Experience Department
Best regards,
Edgars's reply13 Sept 2018, 09:28
Official
Thank you for taking the time in addressing your account concerns with us. We would like to apologize for all the inconveniences caused.
Please be advised we have referred your complaint to our Regional Credit Office for assistance and feedback will be provided to you.
Reference number: ***/GO
Kind Regards,
The Customer Experience Department
Best regards,
's updateReviewer Update
13 Sept 2018, 19:51Due to Edgars's accounts department negligence my account was in arrears, as I never received my accounts on time, always a month late!! If I received my account for end July on or before 7 Aug, I would have known what to pay, I will not pay the R21.49 and I will not pay the service fee of R23 which was added because I still owe R21.49, sue me if you want I will not pay this!And I will keep on giving bad reviews everytime I recieve an account!!!
Good Day Miss
Account Number:
With reference to your recent query with EDCON, please note we are unable to close the account currently as there is an outstanding balance of R49.64.
We confirm that we have received a payment of R1500.00 on the 14/08/2018. Please be advised that your account balance before the payment was R1521.51 therefore, you had a debit balance of R21.51 after payment hence the service fee was billed.
Our credit agreement and the NCA allow for a service fee to be charged in respect of all credit agreements. From January 2016, a monthly service fee will be charged on accounts with a debit balance due to increased account keeping costs, where our credit agreement and the NCA allow therefore.
Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.
's update13 Sept 2018, 19:51
Reviewer Update
Due to Edgars's accounts department negligence my account was in arrears, as I never received my accounts on time, always a month late!! If I received my account for end July on or before 7 Aug, I would have known what to pay, I will not pay the R21.49 and I will not pay the service fee of R23 which was added because I still owe R21.49, sue me if you want I will not pay this!And I will keep on giving bad reviews everytime I recieve an account!!!
Good Day Miss
Account Number:
With reference to your recent query with EDCON, please note we are unable to close the account currently as there is an outstanding balance of R49.64.
We confirm that we have received a payment of R1500.00 on the 14/08/2018. Please be advised that your account balance before the payment was R1521.51 therefore, you had a debit balance of R21.51 after payment hence the service fee was billed.
Our credit agreement and the NCA allow for a service fee to be charged in respect of all credit agreements. From January 2016, a monthly service fee will be charged on accounts with a debit balance due to increased account keeping costs, where our credit agreement and the NCA allow therefore.
Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.