RS
Riaan S
1 reviews | Active since Mar 2009
30 Jun 2015, 13:36
Account with a credit balance closed!
I am totally stunned! I purchased stuff yesterday and the sale was declined (what an embarrassment!). I have now discovered that the account has been closed without any notification \because there hasn't been a transaction for 6 months"according to the consultant. I have been a customer of Edgars for more than 30 years. The last payment was done on 16 January 2015 and the account is currently in credit. Maybe they are afraid that i might use my 31242 ThankU points! And what happened to the credit on the account!? """
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Edgars's replyOfficial
02 Jul 2015, 16:57Hello musopta,
Thank you for bringing this matter to our attention. Please note the account was closed as one of the dormant accounts because there was no activated on the account since July 2014. We apologise for the overall experience, and this query was referred to the accounts department to assist with the credit balance.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please note the account was closed as one of the dormant accounts because there was no activated on the account since July 2014. We apologise for the overall experience, and this query was referred to the accounts department to assist with the credit balance.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply02 Jul 2015, 16:57
Official
Hello musopta,
Thank you for bringing this matter to our attention. Please note the account was closed as one of the dormant accounts because there was no activated on the account since July 2014. We apologise for the overall experience, and this query was referred to the accounts department to assist with the credit balance.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please note the account was closed as one of the dormant accounts because there was no activated on the account since July 2014. We apologise for the overall experience, and this query was referred to the accounts department to assist with the credit balance.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,